Aluminium Glazing Specialists (“we”, “our”, “us”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, and protect your personal data when you use our website or enquire about our glazing and home improvement services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Aluminium Glazing Specialists is the data controller responsible for your personal data.

Contact Details:
Aluminium Glazing Specialists
Sileby, Leicestershire, LE12 7RX, United Kingdom
Email: info@agsuk-ltd.co.uk
Phone: 07823 339 160

We may collect and process the following information:

• Full name
   
• Address and postcode
   
• Email address
   
• Telephone number
   
• Details about your property (e.g. window/door sizes, photos, project requirements)
   
• Information submitted via contact forms, quote forms, WhatsApp, or phone enquiries
   

• IP address
   
• Browser type and device information
   
• Pages visited and time spent on the site
   
• Cookies and tracking technologies
   

We use your personal data to:

• Provide quotes for aluminium and upvc windows, doors, and glazing systems
   
• Arrange site surveys, installations, and aftercare
   
• Respond to enquiries and customer support requests
   
• Improve our website and services
   
• Send marketing communications (only where you have opted in)
   

We process your data under the following lawful bases:

• Contract – to provide quotes and carry out installations
   
• Legitimate Interests – to respond to enquiries and improve services
   
• Consent – for marketing communications and cookies
   
• Legal Obligation – for tax, accounting, and regulatory compliance
   

We do not sell your personal data. We may share your data with:

• Approved installers, surveyors, and subcontractors
   
• Suppliers and manufacturers (where required for your project)
   
• IT systems, website hosting, and CRM providers
   
• Legal or regulatory authorities when required
   

All third parties are required to process your data securely and in line with UK GDPR.

Some of our service providers (e.g. email or analytics platforms) may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as UK-approved Standard Contractual Clauses.

We retain your data only as long as necessary:

• Enquiries: up to 24 months
   
• Customer/project records: up to 6 years
   
• Marketing data: until you withdraw consent
   

Under UK GDPR, you have the right to:

• Access your personal data
   
• Correct inaccurate data
   
• Request deletion of your data
   
• Restrict or object to processing
   
• Request transfer of your data
   
• Withdraw consent at any time
   

To exercise your rights, contact us using the details above.

If you are not satisfied with how we handle your data, you can contact the Information Commissioner’s Office (ICO):

• Website: https://www.ico.org.uk
   
• Phone: 0303 123 1113
   

We use cookies to improve your experience and analyse website performance.

Types of cookies used:

• Essential cookies – required for website functionality
   
• Analytics cookies – to understand how visitors use our site
   
• Marketing cookies – used only with your consent
   

You can manage your preferences through our cookie banner or browser settings.

We take appropriate security measures to protect your data, including:

• SSL encryption (secure website connection)
   
• Restricted access to personal data
   
• Secure storage systems
   
• Regular monitoring and updates
   

Our website may contain links to third-party websites. We are not responsible for their privacy policies.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

If you have any questions about this Privacy Policy or your personal data, please contact:

Aluminium Glazing Specialists
West Midlands, United Kingdom
Email: info@agsuk-ltd.co.uk
Phone: 07823 339 160